Collection and return records

A collection and return record is a signed condition record for a vehicle you take away from the customer and bring back. It has two halves. At collection you record the vehicle's condition and you and the customer both sign. At return you record it again and you both sign again.

If a customer later says a scratch is new or the tank was fuller, you have their signature against the mileage, fuel level, damage marks and photos from both ends of the handover. Once the customer signs a half, it is locked and carries a verify code.

Each half records:

• The vehicle: Reg, Make, Model and Colour
• The Odometer (miles) and the fuel level, from Empty to Full in eighths
• Damage marks, tapped onto a car diagram (Roof, Front, Rear, Nearside, Offside and Interior), each marked Light, Moderate or Heavy
• Condition photos, and a short video if you want one
• Condition notes, and whether you have confirmed you are insured to drive the vehicle
• Your signature and the customer's

Each half makes a PDF you can download or email to the customer. Once both halves are signed, you can also make one PDF with the collection and the return side by side.

You will need a TradeBooked account with your trade set to Mobile Mechanic, on the Pro or Autopilot plan. The record is not offered to any other trade.

You also need to turn on Collect and return vehicle for each service you collect and return vehicles on. Jobs booked on that service then get the record.