Set up quote follow-ups

When does the automatic email go out?

A warm check-in email is sent 48 hours after a quote if the customer has not responded.

Do SMS nudges cost anything?

SMS nudges use your monthly SMS allowance, so each message draws from that. Email follow-ups do not.

Can I chase a quote manually on Solo?

Yes. Manual email nudges from the Quotes page work on every plan. The Pro automation just does it for you.

What does Autopilot add?

Extended follow-up: a second automated chase and smarter timing on top of the standard 48 hour email.

How long should I wait before following up on a quote?

48 to 72 hours is the consensus. Any sooner reads as pushy; much later and the lead has gone cold or hired someone else. The auto follow-up fires at 48 hours by default.

What do I do if a customer goes quiet after the quote?

It happens a lot. A HomeServe / Opinium survey of 2,000 UK adults found 38% asked a tradesperson for a quote and never heard back, and 41% admitted ghosting a tradesperson at some point. A friendly auto-email at 48 hours, then one human-touch nudge a few days later, is enough.

How many follow-ups is too many?

Three is the practical ceiling: the 48 hour auto-email, one polite check-in a few days later, and one "closing the loop" message. After that, move on, the lead has chosen.

Should I drop the price if they go quiet?

Usually no. A silent customer is often a price-shopper or a customer who has already chosen someone else. Dropping the price trains future quotes to expect a discount. Defend your price, ask what they would need to feel confident booking, and walk away cleanly if it is not a fit.

What plan do I need?

Automatic follow-ups and SMS nudges are on Pro and Autopilot. Manual nudges are on every plan.